Software Developer

Nikhitha Chava

Software Developer

Building reliable systems through full-stack development, cloud automation, and quality assurance.

Hyderabad, India · nikhithachava@gmail.com · +91-7013883914

100% SLA compliance for high-volume service requests15% reduction in recurring system issuesProficient in Python, Java, AWS, and enterprise automation

SLA Compliance

100%

Weekly Ticket Volume

50+

Issue Reduction

15%

About

A Software Developer with a strong foundation in full-stack development, cloud automation, and quality assurance, demonstrated through professional experience at Tech Mahindra and Autodesk. I hold a B.Tech in Computer Science with a specialization in Cyber Security, which informs my approach to building secure, reliable systems. My work blends development, support, and automation to solve business problems and improve operational efficiency.

Skilled in bridging development and support to ensure system reliability and user satisfaction.

Focused on automating repetitive tasks and building tools that enhance team productivity.

Committed to continuous learning and applying new technologies to practical challenges.

Professional Principles

Automation for Efficiency

I believe in identifying repetitive tasks and building reliable automation to free up time for more complex problem-solving, as demonstrated with Java/Selenium scripts and proactive system monitoring.

Data-Driven Problem Solving

Whether forecasting asset trends or analyzing ticket data to reduce recurring issues, I rely on data to understand root causes and measure the impact of solutions.

Collaborative Development

From Agile ceremonies at Autodesk to team projects in university, I value clear communication and shared ownership to build software that effectively meets user needs.

Experience

Professional Experience

Software Developer / Support Specialist

March 2024 — Present

Tech Mahindra · Hyderabad

Ensuring system reliability and client satisfaction through proactive support, automation, and collaboration.

Achieved 100% SLA compliance for all assigned Service Requests, maintaining high client trust with zero breaches.
Manage a high-volume queue of 50+ tickets weekly in ServiceNow while sustaining a 90%+ customer satisfaction rate.
Reduced recurring system issues by 15% through proactive troubleshooting and creating documented knowledge base articles.

Software Developer Intern

January 2023 — June 2023

Autodesk · Pune, India

Contributed to UI development and internal tooling within an Agile software development environment.

Resolved a UI framework issue using WPF and C#.
Developed an internal project tracking website using Angular.
Participated in Agile ceremonies, contributing to sprint planning and reviews to design effective test cases.

Measurable Impact

Operational Reliability

Tech Mahindra

Maintained 100% SLA compliance for service requests in a high-volume support environment.

Process Improvement

Tech Mahindra

Reduced recurring system issues by 15% through proactive troubleshooting and knowledge sharing.

User Satisfaction

Tech Mahindra

Sustained a 90%+ customer satisfaction rate while managing 50+ tickets weekly.

Projects

Featured Projects

Case Study

AI-Powered Portfolio Tracker

Python, SQL, AWS

A full-stack application that tracks investment portfolios and forecasts asset trends using machine learning.

• Designed a relational SQL database to manage user holdings and real-time market data, utilizing Joins and Aggregations for portfolio valuation.
• Developed a predictive model in Python (Linear Regression) to forecast asset trends based on historical price data.
• Implemented automated data fetching logic, showcasing a bridge between Data Engineering and AI.

Case Study

Hospital Management System

Django, SQL, HTML/CSS

A collaborative web application designed to digitize and streamline hospital administrative workflows.

• Collaborated with a team of 4 to develop a system that significantly reduced paperwork for a software engineering course.
• Designed software to manage patient details, enhancing accessibility for hospital management and streamlining doctor appointments.
• Utilized Django and HTML/CSS to deliver a simplified solution, improving the overall user experience.

Skills